3-Year Parts Warranty

At Iron Excavator, we stand behind the durability and performance of our equipment. Every mini excavator purchased through our store includes a comprehensive 3-Year Parts Warranty directly fulfilled from our Fort Collins, Colorado warehouse. We are committed to keeping your jobs running smoothly with minimal downtime.

Warranty Coverage Details

Our 3-Year Parts Warranty covers defects in materials and workmanship under normal commercial or personal use. If a component fails due to a manufacturing defect within three (3) years of the delivery date, Iron Excavator will provide the replacement part free of charge.

What is Covered:

• Engine Components: Internal engine parts, blocks, and manifolds (EPA-certified diesel engines).
• Hydraulics: Main hydraulic pumps, drive motors, swing motors, and control valves.
• Structural Integrity: Chassis, boom, and arm weldments (against manufacturing-related structural failures).
• Electrical: Main wiring harnesses, relays, and factory-installed control panels.

What is NOT Covered (Exclusions):

This warranty covers parts that fail due to manufacturing defects. It does not cover:

• Labor Costs: The cost of mechanics, travel time, or labor to diagnose or install the replacement parts.
• Consumables & Wear Items: Fluids, filters, rubber tracks, bucket teeth, pins, bushings, belts, hoses, and batteries.
• Operator Abuse or Neglect: Damage caused by improper operation, overloading, accidents, rollovers, or use in applications beyond the machine’s rated capacity.
• Lack of Maintenance: Failures resulting from running the machine with improper fluid levels, contaminated fuel, or failure to grease moving parts.
• Modifications: Any machine that has been altered, modified, or equipped with unauthorized aftermarket parts.

How to File a Warranty Claim

We process claims quickly directly out of our US-based warehouse to get you back to work. To initiate a claim, please follow these steps:

1. Gather Your Documentation: Have your original order number, the machine’s serial number, and a copy of your up-to-date Service Log ready.
2. Document the Issue: Take clear, well-lit photos or a short video showing the defective part and the overall condition of the machine.
3. Contact Support: Reach out to our warranty team via email or phone.

Once approved, replacement parts are typically processed within 1-3 business days and shipped via standard ground transit from our Fort Collins facility.